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Welcome to the latest Haes Systems newsletter.
As we all look forward to a summer break, things are still busy at Haes Systems.
Over the last two months we have been conducting a customer satisfaction survey. For those of you that responded, thank you so much for your time and feedback. As promised, one lucky participant has been chosen at random to win a case of wine. The winner is Kate Fisher of Arena Fire Systems Ltd. Congratulations!
The feedback has been very positive, although we still acknowledge there is room for improvement. One of the areas you would like us to develop is regular communications, and we hope to do this with the regular publishing of this newsletter and keeping you up to date via email about any promotional offers or product information.
Another surprising outcome of the survey alerted us to the fact that a considerable number of you weren’t aware of our most innovative product to date, the Fusion control panel. This product was launched in late 2009 and is the only panel in the market to combine analogue addressable technology with that of conventional, making it a versatile offering for your customers. As an appropriate reminder, the ‘Five things you didn’t know…’ feature will be on the Fusion.
Further to this, Fusion has been third party approved to EN 54-2 &  EN 54-4 by the Loss Prevention Certification Board (LPCB) and the approval certificate from the Construction Products Directive (CPD), meaning the panel has now met with all relevant industry approvals. This is a fantastic development for Haes Systems and our employee profile in this newsletter is with Mark Durbridge, our Technical Director, who was instrumental in this achievement.
I would also like to announce that our new Sage sales order processing system has now been implemented, hopefully with minimal disruption to our normal service to customers.
Thanks
Jeff Ivey
Managing Director |
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Extensive enhancements have been made to the Apollo sounder range, available from Haes Systems.
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| 55000-275 |
The 100dB (A) Sounder Slow Whoop Red (55000-276) and 100dB (A) Sounder Slow Whoop White (55000-277) are soon to become obsolete. They are being replaced by the following products, which will now include a choice of tones in one device. You can now choose from a Slow Whoop tone or the Apollo and DIN tones. These new products are:
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| 55000-278 |
100dB(A) Sounder Red (55000-278)
100dB (A) Sounder White (55000-279)
Also, the following Apollo weatherproof sounders will now include a Slow Whoop tone.
100dB(A) Sounder Red (55000-274)
100dB(A) Sounder White (55000-275)
To or find out more please contact your Haes Systems sales representative. |
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| Excel Control Panel Prices |
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With the success of the new Fusion control panel, there has been less demand for the large enclosure Excel control panels that are 12 zones or greater.
As a result, from 1 November 2010, the prices of large Excel panels will be increasing.
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| 12 and 16 zone: |
10% |
| 12TW and 16TW zone: |
17.5% |
| 24 and 32 zone: |
17.5% |
| Repeaters: |
20% |
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 Mark Durbridge is the Technical Director at Haes Systems and talks about his time here and his involvement in his most recent of achievements, the story of the Fusion control panel.
How long have you worked at Haes Systems?
I have worked at Haes Systems for 26 years, starting as an engineer, but for the last 18 years I have been the Technical Director. Before I worked here, I was an engineer with British Airways which was a very different place to work.
What does your general job entail?
I head up the research and development area of Haes Systems. We are engineering new products and developing the latest generations of panels, this also involves assessing and sourcing components to be used in production and researching replacements for these when necessary.
I am also involved regularly in technical support, as this helps me to keep abreast of customers requirements. I enjoy resolving technical problems and answering any product queries for customers. This is mainly over the phone but sometimes it may involve going on site to help customers there.
The latest innovation from Haes Systems is the Fusion control panel. No doubt, this has been a big part of your recent working life. What is the story behind the Fusion development
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As with any construction related industry, there is an increasing focus on health and safety. It is a natural progression that a critical area such as fire becomes more regulated and standards are then enforced. The LPCB and CPD approval is already a legal requirement in the rest of Europe and soon to be in the UK.
We were at a point at Haes Systems where we understood that in order to continue to produce control panels and grow our business, approvals of the appropriate standards had to become part of our production process. Conventional technology was the system used in Haes Systems’ leading control panel but the increasing emergence of analogue addressable systems meant that we needed to consider a competitive panel in this market for the future. It was therefore suggested that we develop one panel that covered both. So, the Fusion was born. The Fusion product offered a fantastic solution for our customers, ensuring they had a control panel that was approved by the industry and also gave the option for them to use either analogue addressable or conventional technology or both.
The Fusion has now received approval by LPCB and CPD. How has this been achieved?
The Fusion has taken three years to develop and from the beginning we have known that it was going to be submitted for approval by LPCB and CPD so it was developed with this in mind and tested throughout to ensure compliance. It has been a difficult process and an approval takes about a year to complete but we have got there!
The Fusion was approved after its first submission, which is a fantastic achievement. We now know that our panels can survive the rigorous testing associated with the approval stages; such as high voltages, high humidity, -40 degree temperatures and many more conditions that the panels get subjected to.
What do you see for the future of the fire protection industry and Haes Systems’ role in this?
With regard to Haes Systems in particular, we are looking forward to launching our Hochiki protocol Fusion later this year. The approvals mean that we are now in a competitive position to enter into the European market, which will be a new direction for Haes Systems.
What do you like about working at Haes Systems?
I like that Haes Systems is a friendly organisation and enjoy being involved at every stage of an end to end process. I compare that to my time at British Airways where you feel you are a small cog in a very large wheel. At Haes Systems, it is challenging but in turn, very rewarding.
What are your hobbies?
I enjoy playing the acoustic guitar mainly 60s and 70s music as well as hill walking and riding my Moto Guzzi motorbike.
What is your pet hate?
Well, being a motorbike rider I guess I’d have to say, speed cameras!
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 Haes Systems hosts a regular training course on the addressable range of control panels. This is held at Haes Systems offices in Uxbridge on the first Tuesday of every month. To take advantage of these free training events you can book your place by downloading a form.
Your Regional Sales Manager can organise training on our conventional control panels at a time and place convenient to you. |
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| Five things you didn’t know about... |
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The approved Fusion control panel
The innovative Fusion control panel from Haes Systems has many brilliant features that make it... the only control panel you will ever need. Here is a reminder of some of them.
- The Fusion is Haes Systems’s leading analogue addressable control panel
- The Fusion has network capabilities built in as standard
- The basic Fusion model (FBUS16-4-0), offers the capacity for a cost effective repeater option
- The Fusion will be compatible with the Hochiki protocol later this year
- The standard cabinet has space for two 12 Amp hour batteries
For more information on the Fusion please download the installer brochure here. There is also an end user version of this brochure that you can leave with your customers, if you are interested in receiving this as a pdf, please contact your sales representative.
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