| Welcome to the brand new Haes Systems customer newsletter! |
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 I have been with Haes Systems now for just over a year. A lot has happened in the company in that time and I have learned a great deal.
In particular, I have learned a lot from conducting the first ever Haes Systems on-line customer satisfaction survey. The response to this was fantastic and has given us essential customer insight. It seems there is a lot for us to be proud of but there is always more that can be done and your suggestions have been very valuable to us in formulating our plans moving forward.
So much is now happening at Haes Systems as a result of your feedback. We will shortly be introducing new products and services and making it easier for you to do business with us, so watch this space...
One area that you suggested we could do a better job of was keeping you up-to-date with our products and services as well as those from the numerous manufacturers whos products we stock. In addition, you requested further industry insight. So here you are… our first monthly electronic newsletter. Our objective is to communicate relevant, up to date information and we welcome your comments and input. If you would like us to cover a specific subject or you have comments on this first issue, please get in touch by emailing us at:
enquiries@haes-systems.co.uk
Jeff Ivey
Managing Director |
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| New Products from Haes Systems... |
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| Haes Systems have recently launched a brand new range of control panel programming devices.
What are the features of the new the products?
Both devices will be:
- Utilising the latest USB 2.0 communications Protocol
- Compatible with soon to be announced FUSION range of control panels
New product details
FSB25 – This panel mounted USB adapter PCB will:
- provide permanent USB connectivity to control panel
- require only a simple standard USB download cable
SW-DATAPOD
The SW-DATAPOD is a new self contained programming solution.
The new SW-DATAPOD allows you to program data in the office, store onto a flash memory stick, take to site and use the DATAPOD to backup and update the panel, meaning no expensive or heavy laptop needs to be present.
This offers a great method of keeping panel data safely stored at the office and avoids the risk of losing or damaging laptops. The DATAPOD comes complete with a 2 x 16 LCD display, flash memory stick connection, USB lead connection and control buttons and is also suitable for use with the existing Vector control panel range.
New SW-DATAPOD
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| NEW APOLLO PRODUCT UPDATE! |
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 As indicated in the Apollo’s 2009 price list, interfaces without isolators are being phased out. The only exception to this is the Main Switching Input/Output Unit.
In order to comply with the European Construction Products Directive (CPD) all interfaces need to have isolators.
This comparison chart below tells you which new interfaces will be required for future orders. You may find this useful to share with colleagues.
| Comparison Chart |
| Product name |
Part No. without Isolator |
Part No. with Isolator |
| Input Output Unit |
55000-818 |
55000-847 |
| Three Channel Input / Output Unit |
55000-589 |
55000-588 |
| Output Unit |
55000-819 |
55000-849 |
| Sounder Controller |
55000-823 |
55000-852 |
| Switch Monitor |
55000-810 |
55000-843 |
| Switch Monitor Plus |
55000-809 |
55000-841 |
| Zone Monitor |
55000-813 |
55000-845 |
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 As of 1 April 2009 Fulleon’s CX range of call points were made obsolete, in favour of the CXL (universal call points).
Details:
The CX-G-R-470 model has been replaced by the CXL-U-R-BB (universal call point). This model is the same price as a CX-G-R-470 + CXBB-R (back box).
The CX-G-R-TW is not being replaced. Haes Systems still has this model in stock.
These fantastic new products offer you the opportunity to deliver up to date, quality products and services to your customers and make your job easier in the process! |
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| 5 things you did not know about… |
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The Excel control panel
- Integral detector removal monitoring
Most manufacturers control panels require you to purchase additional PCBs to provide detector removal monitoring, obviously at extra cost. The Haes System Excel control panel has this functionality built in as standard. This means the Excel panel is often cheaper than its main rivals once they are fully specified
- Support for legacy detectors
The electronic make up of the zone on an Excel panel means that it can support a wide range of older style detectors. This means that the panel can be used to replace existing panels without upgrading the detectors. The system allows you to switch-out the more modern features required by contemporary detectors. When the old style detectors can be upgraded, the Excel panel can be simply re-switched to accommodate them
- Ringer test mode
Most control panels require all alarms to be continually sounding in ringer test mode when sound level testing. The Excel ringer test mode intermittently sounds the alarm, reducing the inconvenience caused
- Test detector removal monitoring
The Excel control panel briefly sounds the alarm when a detector head is disconnected and sounds it again when it is reconnected. The handy feature makes it possible for one engineer to test the system with out continually needing to revisit the panel
- Event log
The Excel control panel incorporates an event log to allow you to view the last 30 indications. This is useful when diagnosing reported problems
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 In support of the launch of the SW-DATAPOD (See New Products section) and its new programming solution, Haes Systems are giving away a USB stick to the first 100 people to visit this link and register!
Haes Systems wish you the best of luck! |
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Name:
Richard Evans
Occupation:
Technical manager
How long have you worked at Haes?
I have worked at Haes Systems for over 22 years. I started with the Company as a service engineer, a role that I undertook for 8 years before becoming a Commissioning Engineer. I then progressed to Service Manager and am now employed as Technical Manager for the Company.
What is a week in the life for Richard Evans?
I have a very varied job role. About 60% of my time is spent providing technical support to installers. In fact, only about 10% of the enquiries that I deal with relate to technical problems these days; the majority are basic installation queries. This is where another aspect of my role is focused, as I deliver the free technical training courses that Haes Systems provide for installers. In addition to these two main functions, I am also responsible for maintaining the Company’s manufacturing plant and equipment and for designing and building the test rigs for our control panels.
What are your thoughts for the future on the fire protection industry?
The industry is traditionally relatively slow moving, although, things at Haes are changing significantly under the new management, which is exciting. I would like to see some standards introduced for installers, managed by a governing body, as I think this would be good for the industry overall.
What is your favourite aspect of working at Haes?
The variety of my role. I have worked here a long time, so I must like it!
Hobbies:
I have two young children that take up most of my time at present but, when I get the chance, I enjoy model engineering
Pet hates:
Litter louts – I have been known to chase after people dropping litter to make them pick it up!
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Royal Russell School
royalrussell.co.uk
A Striking Success
"The Royal Russell School have been a customer of Haes Systems for some years, so when they asked the company for help in solving an electrifying problem, we were only too pleased to assist. The school site consists of a number of buildings, each equipped with a Haes System conventional control panel. The panels were networked together using industry standard copper cabling which was run underground between the buildings. The school is located high on a hill top and has proven to be quite often prone to lightning strikes during storms. When a lighting strike occurred, the lightning conductor carried the current to earth and this created a massive spike in the fire alarm systems copper network cabling, causing a printed circuit board in the one of the control panels to blow. We were perfectly happy to replace the PCBs but wanted to find a more satisfactory solution for the school.
The solution was to replace the copper network cabling with fibre optic cables. Haes Systems selected and tested a wide range of fibre optic cabling and converters before recommending a solution to the Royal Russell School. The company installed the fibre optic network some months ago and, despite there being several electrical storms since, the school has experienced no further difficulties. In fact, they are so pleased, that Haes Systems has been awarded the contract to install one of the company’s addressable control panels in the brand new performing arts studio that is currently being built. This panel will be added to the fibre optic network and, being addressable, will display details of alarm events in any of the buildings - great improvement to the functionality of the system overall.
Another great job and another satisfied customer!
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 Haes Systems hosts a regular training course on the addressable range of control panels. This is held at Haes Systems offices in Uxbridge on the first Tuesday of every month. To take advantage of these free training events you can book your place by downloading a form.
Your Regional Sales Manager can organise training on our conventional control panels at a time and place convenient to you. |
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The Regulatory Reform (Fire Safety) Order 2005 came into force 1 October 2006 introducing new duties on employers and owners or all non-domestic premises in England and Wales regarding how they deal with fire safety issues. The much anticipated Government report was published earlier this year, in order gauge the impact the Order has had on the industry.
Haes Systems Ltd
